Returns & Exchanges

At SPIKE, we want your home to be perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. Whether a rug doesn't fit or a lamp doesn't match, we are here to make the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repack your items in their original SPIKE packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.