Frequently Asked Questions
Everything you need to know about bringing SPIKE quality into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while white-glove delivery for larger pieces may take 2-3 weeks.
Do you offer a warranty on your home products?
Yes, all SPIKE furniture and decor items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with FSC-certified suppliers to ensure that all timber used in our collections is harvested responsibly and ethically.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to help you visualize the texture and color in your own space before committing to a purchase.
How do I track my large freight shipment?
Once your order leaves our warehouse, you will receive a tracking number via email. For large furniture items, our carrier will contact you directly to schedule a specific delivery window.